Refund policy

Last Updated: May 2026

Thank you for shopping with Women’s Beauty Cosmetic (WBY-Cosmetic).

At Women’s Beauty Cosmetic (WBY-Cosmetic), customer satisfaction is important to us. We strive to provide high-quality products and a premium shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of cosmetic and personal care products, we only accept returns under specific conditions.

To be eligible for a return:

* The item must be unused, unopened, and in its original packaging.
* The return request must be submitted within 14 days of receiving your order.
* The product must not show signs of use, damage, or tampering.
* Proof of purchase or order confirmation must be provided.

For hygiene and safety reasons, opened or used products cannot be returned unless the item arrived damaged, defective, or incorrect.

2. Non-Returnable Items

The following items are not eligible for return:

* Opened or used cosmetic products
* Products damaged through misuse
* Gift cards
* Promotional or free items
* Clearance or final sale products (if applicable)

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

* Your order number
* Clear photos of the product and packaging
* A brief description of the issue

Once reviewed, we may offer:

* A replacement product
* Store credit
* A partial or full refund, depending on the situation

4. Return Process

To request a return, please contact our support team at:

info@wby-cosmetic.com

Please include:

* Your order number
* The reason for your return request
* Any relevant photos if applicable

If your return is approved, return instructions will be provided by email.

Returns sent without prior authorization may not be accepted.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

* Refunds will be issued to the original payment method used during checkout.
* Processing times may vary depending on your payment provider or bank.
* Shipping fees are non-refundable unless the return is due to our error.

Women’s Beauty Cosmetic (WBY-Cosmetic) reserves the right to refuse refunds if returned items do not meet our return conditions.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, we recommend placing a new order once your return request has been processed.

7. Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

To request an order cancellation, please contact us as soon as possible at:

info@wby-cosmetic.com

8. Delivery Issues

Women’s Beauty Cosmetic (WBY-Cosmetic) is not responsible for delays caused by:

* Carriers or shipping providers
* Customs procedures
* Incorrect shipping information provided by the customer
* Force majeure events or circumstances beyond our control

Customers are responsible for ensuring shipping details are accurate at checkout.

9. Contact Us

For any questions regarding returns, refunds, or your order, please contact:

info@wby-cosmetic.com